Protect your printer with HP Care Packs

HP DesignJet Support Services offer a comprehensive set of solutions for business critical environments – from installation, to extended support and maintenance – all designed to protect your return on investment.

Secure the budget predictability you need, by extending your support coverage beyond standard warranty. All support costs are covered for the full extended period – which can mean significant savings.

Next business Day On-Site Repairs

HP warranty experience extended to 2, 3,4 or 5 years at the time of purchase of your HP printer or incremented by 1 or 2 years prior to HP Warranty or active HP Care Pack expiry.

An HP authorised service technician will make the best effort to arrive at your site the next business day after the support agent performing remote troubleshooting dispatches the case.

The service includes technical phone support, diagnostics, spare parts, material and labour.

Meanings…..

ND – Next working day

OS – On-Site

DMR – HP Defective Media Retention (DMR) service allows users to keep their defective hard drive for control over sensitive data. In the event of problems with the disk, an HP engineer diagnoses the disk and provides a replacement if required.