Online
We have an easy-to-use store and secure checkout system. add your required item(s) to the basket. You can adjust the quantity required before adding or from the basket itself. If you’ve purchased previously then old baskets are saved, so login to your account and fill your new cart from there.
You can remove items from your basket by clicking the ‘X’ button against that individual item. To adjust quantity, just click the quantity value and press the arrow up or down to the desired amount. Remember to click the ‘Update’ button.
When you have finished shopping click the ‘Checkout’ button. Either login using details from an existing account (if you have forgotten your password click on the link and we will send it to you) or create a new account with plot it.
If you are a new customer please enter your invoice and delivery details accurately. If you are a returning customer you can choose existing addresses to use for invoices and deliveries or add new ones.
Choose your method of payment: either securely online using a credit or debit card or create an easy to print order for a proforma invoice.
Enter your credit or debit card details. This is a secure system. We do not store your credit card details on our server after payment for your order has been processed.
Review your order and add notes if you would like to.
Click the ‘Place order’ button to complete the transaction.
You will be sent an email message with your order details. We will also send notification to you by email when you order has been despatched.
By phone
Simply call 01905 454 598 between the hours of 9.00am and 5.00pm Monday to Thursday or 9.00am and 5.00pm on Fridays (excluding Bank Holidays) and tell us what you’d like. We can send you a payment link, or a proforma invoice for BACS payment.
Sorry, if you’re struggling to find an item. We have a versatile search button at the top of the page and a great filtering system to narrow choices. If these haven’t worked for you, then let us know and we will drop you a link.
Products do get updated from time to time. If your desired item has been removed, we will offer you the closest alternative.
We accept online payments from a variety of card providers, and for ease, Apple Pay. Our secure payment gateway from Paypal also offers a “pay in 3” option for some customers.
Payment via BACS from a Proforma invoice is also available; goods are dispatched upon receipt of funds.
Rental (Hardware) – Simply complete the relevant rental enquiry form from a product listing, ensure you include your company registration number, and we can calculate a minimum period rental plan of 3 or 5 years for you.
Delivery Options are all outlined by clicking the delivery button at the top of the page.
Here is a quick snapshot…..
Printers, Scanners, and some Print Finishing Units are delivered to Mainland UK FREE of Charge, but we also have chargeable installation options if desired.
Consumables are £7.95 + VAT for mainland UK, with a surcharge for the Highlands, Belfast, and offshore territories such as the Channel Islands and Gibraltar.
For a more indepth view visit the dedicated delivery page
Business or Hobbyist? We have rental options for both, all subject to status and credit checks.
If you’ve a UK company registration number, then please include this when completing the enquiry form linked to your product of interest, one of our field sales managers can do a quick precheck before contacting you regarding your needs and provide all the T&C’s, rates, and rental period information. Typically, the *minimum term is 3 to 5 years.
For hobbyists / sole traders, we can put you in touch with a great provider who will look at funding options for you. They specialise in rentals for printers and related consumer items.
*Flexible arrangements are available for construction companies who require shorter term plotter rental or full management of onsite plotters. We’re able to provide managed print services for site including set-up decommissioning at project completion & relocation to new site or storage. Scope can include service, remote monitoring and auto-ink replenishment.
We’re proud to be part of the Stanford Marsh Group, Est. 1965. We’ve been supplying wide-format printing solutions since we formed over 60 years ago.
If you’ve ordered incorrectly and your goods are unopened in the original packaging, then you can organise collection & refund through our customer service team within 30 days of delivery. There will be a return collection fee; alternatively, you may return directly to us at your own cost. Ensure all items are well packed, as return is at your own risk.
If you’ve received damaged goods, then please send us a picture and we will arrange a replacement item and collection of the old item
Printers – If you order a printer and it has been set up, with the head and inks installed, then we’re unable to offer a refund / collection as these units are impossible to transport once installed, however, do contact our customer services team as we maybe able to facilitate an amicable solution.
If you’re unsure of the best printer for your requirements then do contact us so we can advise on the best fit to your needs.
We’re unable to accept returns for custom made to order products such as Plan Filing Cabinets and selected Neolt Electric Cutters / Trimmers.
Contact us directly via email with the exact nature of your complaint and any relevant photos. We’re also happy to talk to you over the phone, so please do call us
01905 454598
Rest assured, we will do all we can to resolve any issues you may have.
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