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Why use plot-IT?
- Est since 1965
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HP DesignJet Print At Your Service
- How PAYS differs from Standard & Extended Warranty
- Frequently asked questions
- Service & Support FAQ
- Plan Set-up & Billing FAQ
- Web Services FAQ
HOW IT WORKS:
When you sign up for an HP Print At Your Service plan, you receive a new HP DesignJet printer, Original HP supplies delivered as you need them, and Next Business Day Onsite Service all included in one low monthly fee with great savings built in!
Plans are based on the number of square meters that you print, not on how many cartridges you use. If you do not print all of your plan square meters in a month, your unused square meters will be rolled over for up to one year. You can choose plans from as little as 40 A1 (20 Square meters) per month up to 200 A1 per month (100 Sq meter).
If you print more square meters than your individual monthly plan amount and have no rollover square meters to use, the extra square meters you print will automatically be added for an adjusted extra price (billed in 10m² increments). All you have to do is provide the paper - which we can supply!
NO UPFRONT INVESTMENT:
HP DesignJet PRINT @ YOUR SERVICE includes a printer, installation, maintenance service, printheads & ink cartridges.
Make your money work smarter and simplify your cash flow with zero upfront investment. This programme is designed for customers with a technical profile, such as architects, engineers & professionals from the construction industry, who print contour maps and renderings. When you sign up for an HP Print At Your Service plan, you receive a new HP DesignJet Printer, Original HP supplies delivered as you need them, and Next Business Day Onsite Service all included in one low monthly fee with great savings built in.
Choose from the entry level T250 A1, the T650 A0 or the brillinat T830 mfp A1 or A0, pricing starts from as little as £35 per month.
INK CARTRIDGES WHEN YOU NEED THEM:
No more shopping around for the best deal. Automatically save up to 25% on Original HP ink!
Take back the time you spend managing your supplies inventory. The right cartridges will be delivered at your door, before you run out of ink and HP Designjet P@YS even includes printheads.
As long as your printer is switched on and has an Internet connection, HP can monitor your ink use and send a new ink cartridge when your ink level is low, typically these are delivered direct by HP within 2 days and an “ink on the shelf” pack will be delivered as soon as your new DesignJet is installed.
SERVICE SUPPORT YOU CAN RELY ON:
Reduce downtime with access to premium support services including unlimited next business day on-site service, maintenance kit replacement. Your flat monthly rental includes delivery and a professional installation service straight from plot-IT.
FLAT MONTHLY FEE BASED ON YOUR USAGE:
With HP DesignJet Print @ Your Service you pay a flat monthly fee which includes a new HP DesignJet printer, installation, maintenance and the print plans are based on how many square metres you print, not on how many ink cartridges or milliliters of ink you use.
Choose from LOW (20 sqm/month), MEDIUM (50 sqm/month) or HIGH (100 sqm/month), if you go over your chosen plans volume at the end of each year you simply pay the extra based on consolidated annual usage & if you're under you can opt for a lower use plan.
Terms & conditions apply and will be provided, simply call or email us for a full information pack. All you need to apply is a valid UK company registration number. Contracts are 3 years in length & the Ink & Service element can be cancelled annually before the anniversary date of the contract and you can simply keep the unit on hire until the end of the minimum 3 year term.
How PAYS differs from Standard & Extended Warranty
Frequently asked questions
What does the monthly fee cover?
Based on the plan you selected, your monthly fee pays for use of the HP DesignJet printer, Next Business Day Onsite Service, and Original HP Supplies with automated delivery. All you have to do is provide the paper.
What counts as a square meter?
A printed square meter counts the same whether it’s black and white or a color document. Square meters are counted based on the paper you use.
What if I print less than my square meters plan?
If you do not use all your plan square meters in a month, your unused square meters will be automatically rolled over for future use. These square meters will be kept in your account as rollover square meters. Your rollover square meters are available for up to one year. You can view and monitor your usage using the HP Print At Your Service Customer Portal.
What if I print more than my square meters plan?
If you have printed all of the square meters in your plan and have used all of your rollover square meters, the extra square meters you print will automatically be added to your invoice. You will be billed for these extra square meters in 10-square meters increments.
How do I know exactly how much I print every month?
You can find out how many square meters you have printed, how many rollover square meters are available, and how many additional square meter blocks you have purchased by signing in to the HP Print At Your Service Customer Portal.
What happens to my square meter plan at the end of one year?
Your square meters plan will automatically renew on your anniversary date until the printer contract expires or is canceled by you.
Can I change my square meter plan?
Yes, you can make adjustments to your square meter plan based on your print history or expected print needs.5,6 Adjustments to your square meter plan will become effective on your annual anniversary date and will not apply retroactively. Plan changes must be made at least 60 days prior to your plan anniversary date.
Can I cancel my square meter plan?
Yes, you can cancel your square meter plan with no penalty. The cancellation will become effective on your annual anniversary date. Cancellation of your square meter plan will terminate the supplies and service portion of your HP Print At Your Service plan. To cancel your square meter plan, you must notify HP Print At Your Service Call Center at least 60 days prior to your anniversary date.
What are the customer requirements for HP Print At Your Service?
Once you receive your HP Print At Your Service printer, it must be connected to the office network (with Internet access). In addition you need to enable web services on the printer right away to ensure you receive the ink included in your plan.
What happens at the end of my HP Print At Your Service plan?
At the end of your plan, you can purchase the HP DesignJet Printer, return it or start a new HP Print At Your Service plan with a new HP DesignJet printer.
How do I get my supplies on time?
HP will send replacement cartridges as you need them. When your Print At Your Service printer is connected to your office network with internet access and web services enabled, your printer automatically orders supplies when you are running low.
Service & Support FAQ
What kind of service is included in my HP Print At Your Service plan?
Your plan includes remote and onsite service (as required). Service features include: onsite hardware support by a trained HP print technician or an HP Authorized Service Partner.
How do I request service?
For service in the U.K., please call 02076608485
Are repair parts (and limited long-life consumables) included in the plan?
Yes, necessary repair parts and long-life consumables are included in your plan.
Will HP deliver Next Business Day Onsite Service to my remote location?
Service levels and response times for HP Print At Your Service may vary depending on your geographic location. Service will be delivered based on the customer location specified in the initial agreement. Please contact us for further details!
Plan Set-up & Billing FAQ
How long will it take to sign up for HP Print At Your Service (credit approval process)?
In many cases, credit approval happens within minutes, however in some cases it can take up to 48 hours.
When will I need to pay the first bill?
Your first HP Print At Your Service payment is typically due on the first or the fifteenth day of the month following the acceptance date of the agreement. However, there can be variations to that depending on your HP Print At Your Service Financial Partner.
Who do I contact if I have an issue with my bill or HP Print At Your Service agreement?
Please contact your HP Print At Your Service Financial Partner.
How will I pay for my plan?
Payment options depend on your Print At Your Service Financial Partner. Direct Debit is typically used.
Web Services FAQ
What are web services?
In order to provide you with automated supplies shipments, HP uses web services to track the number of printed square meters and ink levels. Web services send the encrypted information to the HP Print At Your Service cloud via your Internet connection. HP will provide you with instructions on how to enable web service on your HP PAYS printer.
What are the customer requirements for web services?
Web services must be enabled on all HP Print At Your Service printers as quickly as possible to ensure HP can automatically ship supplies to you. Simply follow the easy configuration steps in your welcome communication to enable web services and connect your HP DesignJet Printer(s) to the HP cloud.
Are web services secure?
HP web services are highly secure. They use encrypted data transfer methods with the same high-grade secure technology that HP uses for large-scale direct managed print services (MPS) customers like banks and other financial institutions.
Who sets up web services?
There are a few easy steps required for you to enable web services on your HP Print At Your Service printer(s). You will receive the setup instructions as part of your welcome communication.
Does my HP Print At Your Service printer need to be connected to my office network?
Yes, for web services to read and submit your printer’s square meter counts and supply levels to the HP Cloud, the HP Print At Your Service printer must be connected to your office network (wired or wireless). Without this, HP will not be able to automatically ship supplies.
What happens if web services stop working?
HP Print At Your Service team will notify you if your HP Print At Your Service printer stops sending information to the HP cloud via web services. For HP Print At Your Service support and customer inquiries, visit hp.com/go/pays or call the HP Print At Your Service support line at 02076608485 (U.K.).