Why use plot-IT?

  • Est since 1965
  • Group turnover - £15 million
  • 5 UK offices with over 100 staff
  • HP Designjet Warranty Provider
  • Autodesk Gold reseller
  • Canon Elite Partner
  • Stratasys - Gold Partner

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HP Designjet 500 Repair & Service

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  • Description

    No Fix - No Fee* Service Repair for the HP Designjet 500 Printer. We are an HP Preferred Partner and most importantly an HP Service Warranty Provider for HP.

    We believe in great customer service which is illustrated in our online reviews and we enjoy relationships with many customers whom have dealt with us for decades when it comes to their wide-format needs (we have been established since 1965)

    How we work..

    Pay our online price for call out (and parts if quoted as a specific repair)

    Provide your number, we will ring you and discuss your fault(s) & provide you with a total job estimate, in many instances your fix will be completed with in the first hour of our technician arriving. We will provide an ETA for our engineer.

    Transparent pricing - we give an exact estimate wherever possible, this will include any additional time on site which is just £40 per half hour.

    Warranty - we warranty the fix for six months after repair.

    *No risk with our No Fix - No Fee - read our T&C's on the tab above.

     

     

     

  • Where we operate?

    We carry out service repairs throughout mainland UK and Northern Ireland through our in-house network of employed engineers.

    Our engineers are trained by HP and are located throughout the UK including both Scotland & Northern Ireland. Our National Call centre can provide full telephone support prior to your ordering a service on-line.

  • No Fix - No Fee

    Our No Fix - No Fee service works as follows.....

    You either order your service request on-line by pressing "Buy Now", or by ringing our Service Hot Line, we will provide you a price which includes travel and the first hours labour, but which excludes parts - we will however give an estimated  price of parts along with any additional time we feel we may require on-site.

    We will when on-site & when in front of your machine confirm the estimated price to you and account for any additional items that we will require to facilitate the repair., at this point you can chose to have the repair carried out or take advantage of the No FEE opportunity.

    If you feel that the cost of repair is uneconomical then you may have your call out cost refunded against a NEW plotter only (not a cash refund). You will note that our on-line plotter prices are market leading and the benchmark for all our competitors - for this reason we were last year's HP Designjet Reseller of the year, we simply shipped more machines than any other UK vendor and as we don't export plotters all of our sales landed in the UK, as such you can be assured of a great price on a new machine.

    Part - EX your old machine in some cases we can also offer a part exchange for your old machine and it may be even more worthwhile considering the NO FEE option.